Dear friends and guests!
The health of our guests and employees is very important to us and we have adapted the cancellation conditions and hygiene measures to the current circumstances for you: New cancellation conditions:
The current situation around the coronavirus has prompted us to address the concerns and doubts of our guests. We have changed our cancellation policy for the 2020 summer season in your favour:
if you are unable to come for your summer holiday with us, you can rebook or cancel your reservation free of charge up to 14 days before the scheduled arrival date.
If you have already paid a deposit, it will be converted into a holiday voucher, which can be redeemed at any later time.
We would like to give you a little security and thank all our guests for their loyalty. Hygiene in the Waldhof: Rooms & suites:
Your room will be completely inclined and disinfected before your arrival and after your departure. Pre-check-in:
Check-in can be done conveniently from home without any paperwork. Simply send us a photo of an ID card or Passport by email. We look forward to your arrival! When the time comes, we will welcome you with the minimum distance, but with a warm smile. Mealtime without worries:
For several years now, there has been a disinfection dispenser at the entrance to our restaurant, because hygiene has always been important to us.
The buffet area will be adapted to the current conditions - but with even more hygiene and safety: At the buffet area it is currently legally mandatory to wear a face mask and keep the minimun distance of 1 meter to other persons.
You can enjoy breakfast and dinner comfortably at your table without a face mask as usual and here you are served by our valued service staff. We try to serve as many dishes as possible at the table.
Our tables are aligned so that the safety distance of one meter from your table neighbor can be guaranteed. Wellness:
Our outdoor pool, indoor pool and garden can be opened to our guests provided that the minimum distance is observed (1meter). Corona viruses cannot survive in the chlorine water of the swimming pool.
Our sun loungers in our garden are placed with appropriate distances.
We are glad to inform that we can open also our saunas ant the steam bath. In the individual saunas the minimum distance of 2 metres must be maintained to other peope (except of those who live in the same household or are accommodated in the same hotel room).
Disinfectants are available for the beds in our relaxation rooms.
Our wellness area is only available to hotel guests, we do not offer a 'day spa' for non-hotel-guests. Massages:
In order to guarantee maximum protection for treatments and massages, masseuse and guest will wear a face mask in the future. Our masseuse carefully disinfects her hands before and after the massage and thanks if the guest does too. General hygiene measures:
We only use antibacterial and disinfectant cleaning agents and equip our hotel with sufficient disinfectant dispensers.
Relevant surfaces such as tables, counters and elevator buttons are disinfected and cleaned several times a day.
For guests who have the same place of residence at home or live in the same room on vacation, there are no minimum distances between them and no face mask obligation. We ask you to respect the current distance rules and local mouth protection regulations to other guests. Activities:
The Dolomites offer plenty of space for everyone, guests and locals. Large areas, high mountains and never the feeling of too many people in one place.
We look forward to seeing you again or getting to know you soon!
For further questions we are always at your disposal!
Your family Peskoller-Siessl and the Waldhof team These informations are continuously adapted to the statutory measures.
As of July 9, 2020 Coronavirus in South Tyrol - the current situation